Cloudways experienced a minor incident on September 9, 2025 affecting Vultr, lasting 16h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Vultr
Update timeline
- identified Sep 09, 2025, 05:00 AM UTC
We are experiencing intermittent failures and latency with DNS resolution in several regions. Users may encounter issues with name resolution during this period. We sincerely apologize for the inconvenience and are working with our upstream provider. We will provide a comprehensive update once a resolution is in place
- monitoring Sep 09, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 09:51 PM UTC
This incident has been resolved.