Cloudways incident

Rackspace - Webmail Access and Email Delivery Delays

Minor Resolved View vendor source →

Cloudways experienced a minor incident on September 11, 2025 affecting Rackspace Email, lasting 23h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 05:10 PM UTC
Resolved
Sep 12, 2025, 04:16 PM UTC
Duration
23h 6m
Detected by Pingoru
Sep 11, 2025, 05:10 PM UTC

Affected components

Rackspace Email

Update timeline

  1. investigating Sep 11, 2025, 05:10 PM UTC

    Rackspace is currently facing issues with accessing webmail along with minor delays in email delivery. Their engineering team is actively investigating the issue to restore full functionality as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

  2. resolved Sep 12, 2025, 04:16 PM UTC

    This incident has been resolved.