Degraded performance in EU West and US East

Update timeline

1. identified Mar 27, 2026, 05:35 PM UTC

   Status: Identified We have identified an issue causing some users to experience elevated error rates in EU West and US East. Affected components Legacy Web App (cloudsmith.io) (Operational) Webhooks (Operational) Package Downloads (Degraded performance) OpenID Connect (Operational) REST API (api.cloudsmith.io) (Degraded performance) Broadcasts (Operational) Audit and Client Log Exports (Operational) Continuous Security (Early Access) (Operational) Security Scanning (Operational) Blog (cloudsmith.com/blog) (Operational) Package Sync (Operational) Datadog (Operational) Enterprise Policy Manager (Early Access) (Operational) Upstreams (Degraded performance) Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) Help & Documentation (docs.cloudsmith.com) (Operational)

2. resolved Mar 27, 2026, 05:45 PM UTC

   Status: Resolved Our engineers implemented a fix for this issue and have confirmed no further impact. Affected components Cloudsmith Web App (app.cloudsmith.com) (Operational) Broadcasts (Operational) Package Downloads (Operational) Datadog (Operational) Blog (cloudsmith.com/blog) (Operational) Webhooks (Operational) OpenID Connect (Operational) Continuous Security (Early Access) (Operational) Security Scanning (Operational) Enterprise Policy Manager (Early Access) (Operational) Package Uploads (Operational) Package Sync (Operational) Help & Documentation (docs.cloudsmith.com) (Operational) Legacy Web App (cloudsmith.io) (Operational) REST API (api.cloudsmith.io) (Operational) Audit and Client Log Exports (Operational) Upstreams (Operational)