CloudShare experienced a major incident on April 25, 2024 affecting Remote Access Services - Miami, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Access Services - Miami
Update timeline
- investigating Apr 25, 2024, 08:23 PM UTC
We are experiencing some sporadic connectivity issues with our service. Connecting via RDP may result in an error message. If you are unable to connect to a VM, please try switching to Console (CON) mode. Our engineers are working to resolve the issue and we will continue to update you on our progress. We apologize for the inconvenience.
- identified Apr 25, 2024, 08:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 25, 2024, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 25, 2024, 09:47 PM UTC
This incident has been resolved.