CloudShare experienced a minor incident on August 9, 2024 affecting Remote Access Services - Miami, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2024, 01:59 AM UTC
We are experiencing some sporadic connectivity issues with our service. Connecting via RDP or SSH may result in an error message. If you are unable to connect to a VM, please try switching to Console (CON) mode. Our engineers are working to resolve the issue and we will continue to update you on our progress. We apologize for the inconvenience.
- investigating Aug 09, 2024, 02:21 AM UTC
Our internet service provider is investigating a loss of connectivity on their side, which is intermittently limiting access for RDP and SSH to CloudShare VMs in the Miami data center. This may also interrupt internet access and snapshot transfers from Miami to our Singapore and Amsterdam DCs. As a backup to RDP and SSH connections, please switch to CON mode, supported by our new, high-performant WebConsole feature. Thanks for your patience!
- resolved Aug 09, 2024, 02:42 AM UTC
Our ISP has resolved their issue and service has returned to normal. Thanks for your patience.