CloudShare experienced a major incident on October 18, 2024 affecting Remote Access Services - Miami, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Remote Access Services - Miami
Update timeline
- investigating Oct 18, 2024, 03:58 PM UTC
We are experiencing some sporadic connectivity issues with our service. You may notice disconnects from RDP or inconsistent performance. Please try connecting Console (CON) as a temporary workaround. Our engineers are working to resolve the issue and we will continue to update you on our progress. We apologize for the inconvenience.
- identified Oct 18, 2024, 04:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 18, 2024, 05:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2024, 07:02 PM UTC
This incident has been resolved.