Cloudinary experienced a minor incident on August 13, 2026 affecting Media Delivery, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 05:04 PM UTC
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
- identified Aug 13, 2026, 07:10 PM UTC
We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.
- monitoring Aug 13, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 05:45 PM UTC
This incident has been resolved.