Cloudinary experienced a critical incident on December 5, 2025 affecting Support Site, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 09:16 AM UTC
We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
- identified Dec 05, 2025, 09:24 AM UTC
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- monitoring Dec 05, 2025, 09:24 AM UTC
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
- resolved Dec 05, 2025, 02:04 PM UTC
This incident has been resolved.