Cloudinary experienced a minor incident on December 21, 2025 affecting Billing, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Billing
Update timeline
- monitoring Dec 21, 2025, 10:50 AM UTC
At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.
- resolved Dec 21, 2025, 02:43 PM UTC
This incident has been resolved.