Cloudinary incident

PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

Notice Resolved View vendor source →

Cloudinary experienced a notice incident on January 4, 2026 affecting Upload API - US and Upload API - EU and 1 more component, lasting 14h. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2026, 05:51 PM UTC
Resolved
Jan 05, 2026, 07:52 AM UTC
Duration
14h
Detected by Pingoru
Jan 04, 2026, 05:51 PM UTC

Affected components

Upload API - USUpload API - EUUpload API - AP

Update timeline

  1. investigating Jan 04, 2026, 05:51 PM UTC

    We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

  2. identified Jan 04, 2026, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 04, 2026, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 05, 2026, 07:52 AM UTC

    A fix has been implemented and this issue has been resolved