Cloudinary incident

Custom Actions not loading in Media Library interface

Minor Resolved View vendor source →

Cloudinary experienced a minor incident on April 13, 2025 affecting Digital Asset Management (DAM), lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2025, 03:03 PM UTC
Resolved
Apr 13, 2025, 03:53 PM UTC
Duration
50m
Detected by Pingoru
Apr 13, 2025, 03:03 PM UTC

Affected components

Digital Asset Management (DAM)

Update timeline

  1. identified Apr 13, 2025, 03:03 PM UTC

    We've identified an issue with Custom Actions loading in the Media Library interface, preventing the actions from appearing when selecting assets or navigating to the context menu. We're investigating the cause now and hope to have a resolution shortly. Other Media Library features, including uploads and other asset management functionality, are unaffected.

  2. identified Apr 13, 2025, 03:13 PM UTC

    We have identified the source of the issue with Custom Actions loading in the Media Library interface and are preparing a fix now.

  3. monitoring Apr 13, 2025, 03:39 PM UTC

    A fix has been deployed, and we're monitoring the results now. We'll provide a further update after the issue is confirmed as resolved, but affected customers should see their custom actions appearing and working in the Media Library now.

  4. resolved Apr 13, 2025, 03:53 PM UTC

    This issue has been resolved, and Custom Actions are loading in the Media Library again. If you encounter any further issues, please contact our support team for assistance via our support site.