Incident - Device section display a "Network error"

Update timeline

1. resolved Nov 03, 2025, 08:03 AM UTC

   Type: Incident Duration: 10 minutes Affected Components: Admin Interface Nov 3, 08:03:58 GMT+0 - Investigating - **Incident Description:** An issue has been identified where the Device section (Admin UI > Network > Devices) displays a “Network Error” message. This prevents users from viewing or managing devices within the platform. The error occurs during attempts to load device-related data. **Impact**: Users are unable to access or manage device information. The rest of the services (Mac-based Authentication and DHCP) are functioning properly. **Actions Taken / Next Steps:** Our development team is investigating the issue and checking the relevant components. Nov 3, 08:08:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 3, 08:13:53 GMT+0 - Resolved - **Incident Summary:** The incident was triggered by the system reaching a high disk usage threshold. This caused search and analytics engine to temporarily stop processing data. **Resolution:** The threshold was adjusted, restoring normal service operations. **Preventive Measures:** We are implementing a disk capacity expansion to ensure the system remains fully operational and to prevent recurrence.