Resolved after 6 hours 39 minutes, affecting Support Site, on October 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 23, 2026, 03:03 AM UTC
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
- identified Oct 23, 2026, 03:37 AM UTC
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
- identified Oct 23, 2026, 04:43 AM UTC
We are continuing to work on a fix for the issue.
- identified Oct 23, 2026, 05:56 AM UTC
We are continuing to work on a fix for the issue.
- monitoring Oct 23, 2026, 06:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 09:42 AM UTC
This incident has been resolved.
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