Resolved after 4 hours 49 minutes, affecting Browser Isolation and Gateway, on September 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Browser IsolationGateway
Update timeline
- investigating Sep 07, 2026, 02:25 PM UTC
We are investigating reports of customers encountering a white screen when attempting to access websites behind Browser Isolation. This is caused by Browser Isolation session initialization failing to complete. Our engineering team is actively working to identify and resolve the root cause.
- identified Sep 07, 2026, 02:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 07, 2026, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 07:14 PM UTC
This incident has been resolved.
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