CloudCone experienced a major incident on August 1, 2026 affecting Internet Backbone and Networking Gear and 1 more component, lasting 21h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2026, 12:52 AM UTC
We have identified an outage on our services, at this stage, some services should be facing network timeouts Our network engineers and sysadmins are investigating the issue at the moment. Further findings and updates will be updated on this status page.
- investigating Aug 01, 2026, 01:37 AM UTC
The core issue is isolated to the upstream DWDM connections. The upstream providers are looking into the issue at the moment.
- resolved Aug 01, 2026, 03:08 AM UTC
Services have been taken online via redundant measures. Network has been switched to GRE tunnelling, customers may experience degraded network performance, however it’ll keep traffic flowing until the provider resolves the core issue with the DWDM connections. We are also awaiting secondary DWDM uplink from our upstream providers to prevent such issues in the future. Currently the network is being closely monitored
- investigating Aug 01, 2026, 09:59 PM UTC
We have identified an outage on our services, at this stage, some services should be facing network timeouts Our network engineers and sysadmins are investigating the issue at the moment.
- resolved Aug 01, 2026, 10:32 PM UTC
Services have been restored