Upstream Provider Degradation on Credit Card Acceptance

Update timeline

1. identified Jun 19, 2025, 09:45 PM UTC

   An upstream provider has alerted us that a network traffic degradation has been detected. We are experiencing intermittent issues with credit card acceptance. We will send updates as soon as we know more.

2. identified Jun 19, 2025, 10:24 PM UTC

   Update: Our team continues to work closely with our merchant processing partner to resolve the credit card processing issue. We are making progress and seeing improvements. Thank you.

3. monitoring Jun 19, 2025, 10:45 PM UTC

   Our upstream service provider has identified the issue affecting their network infrastructure. They have taken steps to analyze and reroute traffic while working on full resolution and recovery. We will provide additional updates as we learn more.

4. monitoring Jun 19, 2025, 11:39 PM UTC

   Our upstream service provider continues to work diligently on the issue impacting their network, which they have confirmed as an ongoing external attack. We continue to assess and assist. Despite the intermittent CC processing issues, we continue to see healthy order performance. We will continue to update you as more information becomes available.

5. resolved Jun 20, 2025, 12:11 AM UTC

   Resolved: Our upstream merchant service provider has resolved the network degradation issue. They are actively monitoring the situation to ensure ongoing stability. All systems and services are operational on our end. Credit card orders are processing as expected. As always, we will work closely with the provider on further root cause analysis and future prevention, as appropriate. Thank you.