Click Outage History
Click is up right nowPingoru has recorded 51 incidents for Click: 10 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 8 of 720 (1%) |
| October 2026 | 1 | 42 of 544 (8%) |
Incidents, newest first
Minor October 14, 2026 ClickMobile Android: Login Error “The server is unavailable; please try again later” 1d 17h Mobile, Mobile, Mobile, Mobile and 3 more
Started Oct 14, 2026, 04:21 PM UTC· resolved Oct 16, 2026, 09:57 AM UTC
- identified Oct 14, 2026, 04:21 PM UTC
Dear customer, We have identified an issue affecting ClickMobile on Android devices. Symptoms: Users can't log in to the ClickMobile Android app and see the error "The server is unavailable; please try again later." Cause: A recent Android System WebView update (version 155 and above) is incompatible with the ClickMobile login flow. Devices on WebView 154 or earlier are not affected. WebView updates automatically through the Google Play Store, so more devices may be affected over time. Workaround 1. Go to Settings > Apps, enable "Show system apps," then select Android System WebView > three-dot menu > "Uninstall updates." Confirm the version is lower than 155. 2. In the Play Store, open the Android System WebView page > three-dot menu, and turn off "Enable auto update." 3. Fully close ClickMobile (swipe it away from recent apps), then reopen it and sign in. Updated app with a fix: An updated ClickMobile app that addresses this issue is available but hasn't completed full testing. If you would like to try the app, please contact Support to request it. We will share another update when the fix is generally available. Warm regards, Click Support
- resolved Oct 16, 2026, 09:57 AM UTC
Dear Customer, We are pleased to inform you that a new version of the ClickMmobile app is now available on the Google Play Store. This release resolves the “The server is unavailable; please try again later.” error that some users experienced. For users enrolled in the beta program: Please unregister from the beta version and allow some time for the production release to become available to your device. Once it appears, you can download and install it from the Play Store. We sincerely apologize for any inconvenience this issue may have caused. Thank you for your patience and understanding. Warm regards, ClickSoftware Support
Minor September 24, 2026 Service Degradation - FSE 3h 52m Schedule, Schedule, Schedule, Schedule and 3 more
Started Sep 24, 2026, 03:16 AM UTC· resolved Sep 24, 2026, 07:09 AM UTC
- investigating Sep 24, 2026, 03:16 AM UTC
Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) services were gantt and tasks maynot be visible in UI. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Warm Regards, Kumar Nitesh
- identified Sep 24, 2026, 06:40 AM UTC
Dear Customer, We have identified performance issues that is affecting our Field Service Edge (FSE) services. We are working to restore services and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. ClickSoftware Support
- resolved Sep 24, 2026, 07:09 AM UTC
Dear Customer, The issue affecting Field Service Edge service has now been resolved. We are sorry for any inconvenience this may have caused. Ensuring your success is our top priority at Salesforce, and we’re focused on learning from this issue and preventing any recurrences. We have started on the root cause analysis and it will be posted to this incident record once complete. Thank you for your patience, Click Support
- postmortem Oct 07, 2026, 10:18 AM UTC
Root Cause Analysis Report for this incident is available here: [RCA - September 24, 2026 - FSE PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-September-24-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
Critical September 2, 2026 Service Degradation - ClickSoftware Community Portal 3h 50m ClickAccess - Customer Community
Started Sep 02, 2026, 09:19 AM UTC· resolved Sep 02, 2026, 01:10 PM UTC
- investigating Sep 02, 2026, 09:19 AM UTC
Dear Customer, We're currently investigating an availability issue with the ClickSoftware community portal, which may affect creating new cases or accessing existing ones. In the meantime, please reach out to us at [email protected] for any new case or existing case communication. We're actively working on a resolution and will update you as soon as it's fixed. We apologize for the inconvenience. Thank you, Salesforce Support
- investigating Sep 02, 2026, 10:25 AM UTC
Dear Customer, Thank you for your patience. We have identified the availability issue affecting the ClickSoftware community portal and are actively working toward a resolution. Please note that the impact of this issue is limited, and not all customers will be affected. If you experience difficulty creating a new case or accessing an existing one, kindly contact us at [email protected] for assistance with any new or existing case communication. We will continue to provide updates as we progress toward a full resolution. We appreciate your understanding and patience. Thank you, Salesforce Support
- resolved Sep 02, 2026, 01:10 PM UTC
Dear Customer, We're pleased to inform you that the availability issue affecting the ClickSoftware community portal has now been resolved. You should be able to create new cases and access existing ones as usual. Thank you for your patience and understanding while we worked through this. If you continue to experience any issues, please don't hesitate to reach out to us at [email protected]. We appreciate your continued trust in our support. Thank you, Salesforce Support
Notice May 6, 2026 Important Update: Click Field Service Edge - CEM – CEM, CEM
Started May 06, 2026, 11:28 AM UTC· resolved May 06, 2026, 11:28 AM UTC
- resolved May 06, 2026, 11:28 AM UTC
Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support
Notice April 4, 2026 For Awareness: FSE Agents Update – Schedule
Started Apr 04, 2026, 02:08 PM UTC· resolved Apr 04, 2026, 02:08 PM UTC
- resolved Apr 04, 2026, 02:08 PM UTC
Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support
- postmortem May 04, 2026, 09:37 AM UTC
Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
Notice January 31, 2026 Service Notification - Rescheduling Fuji MR23 Release - NA01 & NA03 – Schedule, Schedule, Integration, Integration and 6 more
Started Jan 31, 2026, 11:30 PM UTC· resolved Jan 31, 2026, 11:30 PM UTC
- resolved Jan 31, 2026, 11:30 PM UTC
Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company
Notice January 23, 2026 Service Notification - Rescheduling Fuji MR23 Release - NA01 – Schedule, Integration, Mobile, Analytics and 1 more
Started Jan 23, 2026, 03:37 PM UTC· resolved Jan 23, 2026, 03:37 PM UTC
- resolved Jan 23, 2026, 03:37 PM UTC
Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company
Major January 21, 2026 Service Degradation - Click Mobile 3h 11m Schedule, Schedule, Integration, Integration and 7 more
Started Jan 21, 2026, 09:49 PM UTC· resolved Jan 22, 2026, 01:00 AM UTC
- identified Jan 21, 2026, 09:49 PM UTC
We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support
- identified Jan 21, 2026, 11:02 PM UTC
Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company
- resolved Jan 22, 2026, 01:00 AM UTC
Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support
- postmortem Jan 28, 2026, 08:30 PM UTC
Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
Notice January 21, 2026 Service Notification - Rescheduling Fuji MR23 Release - NA03 – Schedule, Integration, Mobile, Analytics and 1 more
Started Jan 21, 2026, 09:32 PM UTC· resolved Jan 21, 2026, 09:32 PM UTC
- resolved Jan 21, 2026, 09:32 PM UTC
Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company
Critical October 6, 2025 Click Community Service Outage - Login and Case Management Unavailable 51m ClickAccess - Customer Community, Phone - Support Hotline
Started Oct 06, 2025, 04:43 PM UTC· resolved Oct 06, 2025, 05:35 PM UTC
- investigating Oct 06, 2025, 04:43 PM UTC
Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team
- resolved Oct 06, 2025, 05:35 PM UTC
Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team
Notice September 30, 2025 Important Notice: Certificate Update Required for Third-Party Integrations – Integration, Integration, Integration, Integration and 8 more
Started Sep 30, 2025, 10:12 AM UTC· resolved Sep 30, 2025, 10:12 AM UTC
- resolved Sep 30, 2025, 10:12 AM UTC
Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software
Notice May 27, 2025 FSE MFA Transition to Google Authenticator – ClickAccess - Customer Community, Schedule, Schedule, Schedule and 60 more
Started May 27, 2025, 01:47 PM UTC· resolved May 27, 2025, 01:47 PM UTC
- resolved May 27, 2025, 01:47 PM UTC
Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support
Notice May 1, 2025 Reminder: Update to ClickSoftware Community Login URL (ClickAccess) – ClickAccess - Customer Community, Schedule, Schedule, Schedule and 62 more
Started May 01, 2025, 01:48 PM UTC· resolved May 01, 2025, 01:48 PM UTC
- resolved May 01, 2025, 01:48 PM UTC
Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support
Minor December 16, 2024 Service Degradation - FSE ClickMobile Native App 18h 32m Mobile, Mobile, Mobile, Mobile and 8 more
Started Dec 16, 2024, 01:19 PM UTC· resolved Dec 17, 2024, 07:52 AM UTC
- investigating Dec 16, 2024, 01:19 PM UTC
Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) Mobile Native App on Google playstore. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Best Regards, Click Software A Salesforce Company
- identified Dec 16, 2024, 04:45 PM UTC
Dear Customer, We have identified the issue that is affecting the avaiblity of the Click Mobile Native app on Google Playstore. We are working to restore it and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Best Regards, Click Software Support, A Salesforce Company
- resolved Dec 17, 2024, 07:52 AM UTC
Dear Customer, We are pleased to inform you that the issue affecting the availability of the Service Edge App on the Google Play Store has been resolved as of 8:45 PM UTC. The app is now fully available for download We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process. Click Software Support, A Salesforce Company
- postmortem Feb 19, 2025, 05:50 PM UTC
Root Cause Analysis Report for this incident is available here: [RCA - December 16th, 2024 - FSE](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-Production-December-16th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
Minor December 1, 2024 Service Degradation - FSE Mobile 1h 39m Mobile
Started Dec 01, 2024, 09:00 AM UTC· resolved Dec 01, 2024, 10:40 AM UTC
- investigating Dec 01, 2024, 09:56 AM UTC
Dear ClickSoftware Customers, We are currently experiencing issues with the MR19 deployment. This may impact the functionality of ClickMobile services for users. Our team is actively working to resolve this. Updates will follow as progress is made. Thank you for your patience. Thank you, ClickSoftware Global Support!
- resolved Dec 01, 2024, 10:58 AM UTC
Dear ClickSoftware Customers, The issue preventing engineers from logging in to ClickMobile has now been resolved. We sincerely thank you for your time and patience while our team worked to address this matter. If you continue to experience any issues, please contact ClickSoftware Global Support. Thank you
- postmortem Dec 05, 2024, 06:30 PM UTC
Root Cause Analysis Report for this incident is available here: [December 1st, 2024 - FSE EU PROD - ClickMobile Timeout Errors](https://community.clicksoftware.com/s/article/December-1st-2024-FSE-EU-PROD-ClickMobile-timeout-errors). This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.