Click incident

Important Update: Click Field Service Edge - CEM

Notice Resolved View vendor source →

Click experienced a notice incident on May 6, 2026 affecting CEM and CEM, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 11:28 AM UTC
Resolved
May 06, 2026, 11:28 AM UTC
Duration
—
Detected by Pingoru
May 06, 2026, 11:28 AM UTC

Affected components

CEMCEM

Update timeline

  1. resolved May 06, 2026, 11:28 AM UTC

    Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support