Click incident
Important Update: Click Field Service Edge - CEM
Click experienced a notice incident on May 6, 2026 affecting CEM and CEM, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 06, 2026, 11:28 AM UTC
Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support
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