Click experienced a minor incident on June 22, 2023 affecting Mobile and Mobile and 1 more component, lasting 11d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 22, 2023, 02:19 PM UTC
Dear ClickSoftware Customers, We are aware of issues related to missing templates in ClickMobile Mobility Studio identified in the Sandbox environment. Rest assured that our team is actively investigating the matter and we will promptly update you once a resolution is in place. We sincerely apologize for any inconvenience caused. Thank you
- identified Jun 22, 2023, 02:20 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 23, 2023, 01:09 AM UTC
Dear Click Customers, Our team is actively working on a fix for this issue related to missing templates in ClickMobile Mobility Studio identified in the Sandbox environment. We will promptly update you once a resolution is in place. We sincerely apologize for any inconvenience caused. Thank you
- identified Jun 27, 2023, 02:10 PM UTC
Dear Click Customers, We have found the root cause for the issue related to missing templates in ClickMobile Mobility Studio. The solution lies in a sensitive area of the code. The engineering team is actively working on the resolution and thoroughly testing it. Tentatively, it will be delivered as a hotfix next Wednesday at the earliest. We will promptly update you once the resolution is delivered. We sincerely apologize for any inconvenience caused.
- resolved Jul 04, 2023, 09:39 AM UTC
Dear Customer, The issue has been resolved. We appreciate your time and patience. Feel free to reach back out to us in case of any queries. -Click Support