Click experienced a major incident on September 7, 2023 affecting Schedule and Schedule and 1 more component, lasting 14h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2023, 12:57 PM UTC
Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Click Support
- investigating Sep 07, 2023, 02:05 PM UTC
Dear Customer, We are continuing to investigate this issue and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Regards Click Support
- identified Sep 07, 2023, 03:07 PM UTC
Dear Customer, We have identified the issue and some of the services are restored. We are still working to restore all Field Service Edge (FSE) services. We are actively working on it and will communicate with you as soon as it is resolved. We apologize for any inconvenience. Click Support
- monitoring Sep 07, 2023, 04:10 PM UTC
Dear Customer, Some of the services are restored and we are still working to restore all Field Service Edge (FSE) services. We are actively monitoring it and will communicate with you as soon as it is resolved. We apologize for any inconvenience. Click Support
- monitoring Sep 07, 2023, 05:12 PM UTC
Dear Customer, Some of the services are restored and we are still working to restore all Field Service Edge (FSE) services. We are actively monitoring it and will communicate with you as soon as it is resolved. We apologize for any inconvenience. Click Support
- monitoring Sep 07, 2023, 06:23 PM UTC
Dear Customer, Some of the services are restored and we are still working to restore all Field Service Edge (FSE) services. We are actively monitoring it and will communicate with you as soon as it is resolved. We apologize for any inconvenience. Click Support
- monitoring Sep 07, 2023, 07:46 PM UTC
Dear Customer, Some of the services are restored and we are still working to restore all Field Service Edge (FSE) services. We are actively monitoring it and will communicate with you as soon as it is resolved. We apologize for any inconvenience. Click Support
- monitoring Sep 07, 2023, 09:01 PM UTC
Dear Customer, We are still working to restore all Field Service Edge (FSE) services though some of the services are restored. We are actively monitoring it and will communicate with you as soon as it is resolved. We apologize for any inconvenience. Click Support
- monitoring Sep 07, 2023, 10:00 PM UTC
Dear Customer, All Field Service Edge (FSE) services have been restored and all availability monitors report green/available. However, we continue to closely monitor the services and will send a resolved status when we are confident no further disruptions are possible. Regards Click Support
- monitoring Sep 08, 2023, 03:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 08, 2023, 03:37 AM UTC
This incident has been resolved. We appreciate your patience. -Click Support
- postmortem Sep 14, 2023, 02:21 PM UTC
Root Cause Analysis Report for this incident is available here: [RCA - September 7th, 2023 - EMEA PR](https://community.clicksoftware.com/s/article/RCA-September-7th-2023-EMEA-PR) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.