Click incident
Click Product Documentation & Downloads Unavailable
Click experienced a major incident on November 6, 2023 affecting ClickAccess - Customer Community and Phone - Support Hotline, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2023, 10:46 AM UTC
Dear Click Customer, We regret to inform you that we are currently facing a technical issue with the server hosting our ClickSoftware Product Documentation & Downloads pages. As a result, all documentation and downloads for both Field Service Edge & Service Optimization V8.3 are presently inaccessible. You can typically access these resources through the site URL: wiki.cloud.clicksoftware.com. Rest assured, our customer portal, ClickAccess, remains fully operational and can be used to access our Knowledge Base and open support cases. If you require access to a download file, please initiate a support case at: https://community.clicksoftware.com or call our support hotline. We will diligently keep you updated on the progress of resolving this incident until it is completely resolved. We deeply regret any inconvenience this may cause. Sincerely, The Click Support Team
- identified Nov 07, 2023, 02:27 PM UTC
Dear ClickSoftware Customer, We have identified the issue with the server hosting our ClickSoftware Product Documentation & Downloads pages. Consequently, all documentation and downloads for both Field Service Edge & Service Optimization V8.3 are currently unavailable. Access to these resources, typically accessible through the site URL: wiki.cloud.clicksoftware.com, is temporarily disrupted. To ensure a smooth restoration of external services, our team is currently conducting validation checks. Please note that our customer portal, ClickAccess, remains fully operational and can be used to access our Knowledge Base and open support cases. In case you require access to a download file, kindly initiate a support case at: https://community.clicksoftware.com or reach out to our support hotline. We appreciate your understanding and patience as we work to resolve this matter. Sincerely, The Click Support Team
- resolved Nov 07, 2023, 05:58 PM UTC
Dear Click Customer, Thank you for your time and patience. All documentation and download pages for both Field Service Edge & Service Optimization V8.3 are currently available.