Click Product Documentation & Downloads Unavailable

Update timeline

1. investigating Nov 08, 2023, 10:50 AM UTC

   Dear Click Customer, We regret to inform you that we are currently facing a technical issue with the server hosting our ClickSoftware Product Documentation & Downloads pages. As a result, all documentation and downloads for both Field Service Edge & Service Optimization V8.3 are presently inaccessible. You can typically access these resources through the site URL: wiki.cloud.clicksoftware.com. Rest assured, our customer portal, ClickAccess, remains fully operational and can be used to access our Knowledge Base and open support cases. If you require access to a download file, please initiate a support case at: https://community.clicksoftware.com or call our support hotline. We will diligently keep you updated on the progress of resolving this incident until it is completely resolved. We deeply regret any inconvenience this may cause. Sincerely, The Click Support Team

2. resolved Nov 08, 2023, 11:35 AM UTC

   Dear ClickSoftware Customers, We're pleased to inform you that the issue has now been successfully resolved. You can once again access all documentation and downloads for both Field Service Edge & Service Optimization V8.3 through the site URL: wiki.cloud.clicksoftware.com without any hindrance. We appreciate your patience and understanding during this temporary disruption. Our customer portal, ClickAccess, remained fully operational throughout the incident and can still be used to access our Knowledge Base and open support cases. If you have any further questions or require assistance, please do not hesitate to initiate a support case at: https://community.clicksoftware.com or call our support hotline. Thank you for choosing ClickSoftware, and we sincerely apologize for any inconvenience this may have caused. Sincerely, ClickSoftware Global Support