Click incident
Click Product Documentation & Downloads Unavailable
Click experienced a minor incident on November 9, 2023 affecting ClickAccess - Customer Community and Phone - Support Hotline, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 09, 2023, 01:04 PM UTC
Dear ClickSoftware Customer, Incident Summary: The server hosting our ClickSoftware Product Documentation & Downloads pages experienced a brief disruption. As a result, users may have encountered difficulties accessing all documentation and downloads related to both Field Service Edge & Service Optimization V8.3. Typically, these resources can be accessed through the site URL: wiki.cloud.clicksoftware.com. Current Status: The issue has been addressed, and the system is now back to normal operation. We have implemented measures to ensure the stability of the server. Next Steps: Our team is actively monitoring the systems to ensure there are no further interruptions. We will provide updates if there is any significant information to share. Please be assured that we are taking all necessary steps to prevent such incidents in the future. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or concerns, feel free to reach out to [email protected] or call our support hotline. Thank you for your patience. ClickSoftware Global Support
- resolved Nov 09, 2023, 02:07 PM UTC
We're pleased to inform you that the issue has now been successfully resolved.