Click experienced a minor incident on December 19, 2023 affecting ClickAccess - Customer Community, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 19, 2023, 03:36 PM UTC
Dear Click Customer, We regret to inform you that our Click Community page is not loading. We apologize for any inconvenience this may cause and assure you that we are working to restore the service to its normal operation as quickly as we can. If you still need further assistance please feel free to contact our support hotline or email us at [email protected]. We will leave this incident open until this issue is resolved. Thank you, Click Support
- identified Dec 20, 2023, 01:17 PM UTC
We are continuing to work on a fix for the issue and will share an update shortly. -Click Support
- identified Dec 20, 2023, 03:20 PM UTC
Our team is actively working on a fix to resolve the issue ASAP. We understand that this is important to you, and we want to assure you that we are working diligently to fix it. As a workaround, you can use the link https://click.okta.com to access the Click community tile on the Okta page. If you still need further assistance please feel free to contact our support hotline or email us at [email protected]. We will keep you updated on the progress. -Click Support
- resolved Dec 20, 2023, 04:27 PM UTC
Dear Customer, The issue has been fixed. You can continue to use our external link - https://click.okta.com and then click on "ClickSoftware Customers Community" tile" to access Click Community portal. OR You can follow the steps below to access the same: 1. Go to community.clicksoftware.com 2. Click on "Login" on the top right corner 3. Click on the "OKTA SSO" button 4. Log in to click.okta.com 5. Click on the "ClickSoftware Customers Community" tile Should you have any concerns, feel free to email us at [email protected] We appreciate your patience. -Click Support