Click experienced a notice incident on January 12, 2024 affecting ClickAccess - Customer Community, lasting 11d 11h. The incident has been resolved; the full update timeline is below.
Affected components
ClickAccess - Customer Community
Update timeline
- identified Jan 12, 2024, 10:23 PM UTC
Dear Click Customer, We are observing issues where some Field Service users are unable to log into the Click Community Portal or receiving a "Single Sign On" error. Please follow the below steps to log in. 1. Log into https://click.okta.com/ 2. Click on the "ClickSoftware Customers Community" tile Please feel free to reach out to us at [email protected] if the issue persists. We apologize for the inconvenience. Thank you, Click Support
- resolved Jan 24, 2024, 09:51 AM UTC
This incident has been resolved.