Click experienced a minor incident on April 17, 2024 affecting Schedule and Integration and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2024, 12:17 PM UTC
We are investigating potential availability issues with our Field Service Edge (FSE) services. You might experience latency on integration services in the production environment We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.
- identified Apr 17, 2024, 12:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 17, 2024, 01:52 PM UTC
This incident has been resolved.
- postmortem May 28, 2024, 08:55 AM UTC
Root Cause Analysis Report for this incident is available here: [FSE EU Production April 17, 2024](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-17-2024) This link requires login to ClickAccess Customer Community, please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance with accessing our customer community portal.