Click experienced a minor incident on February 21, 2024 affecting Integration, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2024, 09:02 PM UTC
We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.
- investigating Feb 23, 2024, 12:54 AM UTC
Dear Customer, We continue to troubleshoot issues affecting the Field Service Edge services. We are working to restore services and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Salesforce Support
- monitoring Feb 23, 2024, 06:26 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 23, 2024, 11:11 AM UTC
Dear Customer, Our engineering team has taken corrective actions and the performance has improved and stands stable. We will continue to monitor this issue for now. We will communicate with you as soon as this is resolved. We apologize for the inconvenience. Best Regards Salesforce Support
- resolved Feb 25, 2024, 11:25 AM UTC
Dear Customer, The issue affecting the Field Service Edge service has now been resolved. We are sorry for any inconvenience this may have caused. Thank you for your patience. Click Support
- postmortem Mar 06, 2024, 08:15 PM UTC
Root Cause Analysis Report for this incident is available here: [RCA-February 21st-23rd, 2024-NA](https://community.clicksoftware.com/s/article/RCA-February-21st-23rd-2024-NA-PR01) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.