Click experienced a notice incident on May 17, 2024 affecting ClickAccess - Customer Community and Schedule and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2024, 12:27 PM UTC
We are investigating potential availability issues with our Field Service Edge (FSE) services where users are experiencing problems with the maps and geocoding. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.
- resolved May 17, 2024, 01:37 PM UTC
We are pleased to inform you that the issue related to the GIS has been resolved. All services are now running as expected. If you encounter any further issues or have any additional questions, please don't hesitate to reach out to us. Thank you all for your patience and understanding. Best regards, Click Support
- postmortem Jun 10, 2024, 12:06 PM UTC
Root Cause Analysis Report for this incident is available here: [RCA - May 17th, 2024 - EU PR and NA PR](https://community.clicksoftware.com/s/article/RCA-May-17th-2024-EU-PR-and-NA-PR) This link requires login to ClickAccess Customer Community, please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance with accessing our customer community portal.