Click experienced a minor incident on May 24, 2024 affecting Schedule and Schedule and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2024, 02:24 PM UTC
We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Specifically, users of the Windows 10 application are encountering loading problems with Power Map. Our team is fully engaged in diagnosing and resolving these issues to restore normal functionality as quickly as possible. We understand how disruptive these issues can be and sincerely apologize for any inconvenience caused. We are committed to resolving this matter promptly and will keep you informed with regular updates until the problem is fully resolved. Thank you for your patience and understanding.
- identified May 24, 2024, 04:04 PM UTC
Dear ClickSoftware Customer, We have identified the cause of the availability issues affecting our Field Service Edge (FSE) services. The recent upgrade in the Google API has led to loading problems with the Power Map feature. Our team is actively working to address and resolve these issues to restore full functionality. We apologize for any inconvenience caused. We are dedicated to resolving this matter as quickly as possible and will continue to provide regular updates until the issue is fully resolved. Thank you for your patience and understanding. ClickSoftware Global Support!
- identified May 24, 2024, 06:35 PM UTC
Dear ClickSoftware Customers, Clicksoftware Engineering is closely working with our vendors to resolve this issue and restore full functionality. We apologize for the disruption and any inconvenience caused. We are dedicated to resolving this matter as quickly as possible and will provide updates upon significant progress made. Thank you for your patience and understanding. ClickSoftware Global Support
- resolved May 24, 2024, 07:34 PM UTC
Dear ClickSoftware Customer, We have resolved the issue impacting our Field Service Edge (FSE) services related to Windows 10 PowerMaps. We apologize for any inconvenience caused. If you are still experiencing the issue, please log out and log back into the Windows 10 Mobile App. If you have any further issues please reach out to us on our support hotline mentioned in the community.clicksoftware.com or email us @ [email protected]. Thank you for your patience and understanding. ClickSoftware Global Support