Click experienced a minor incident on May 31, 2024 affecting Schedule and Schedule and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 31, 2024, 07:38 AM UTC
Dear Customer, We want to inform you that a subset of users have observed an issue with MFA affecting the Field Service Edge service. Our team is working diligently to resolve this issue as soon as possible. A workaround has been provided to disable the MFA so the users can login to the application. We apologize for any inconvenience. Best regards, Click Support Team
- identified May 31, 2024, 01:50 PM UTC
Dear Valued Customer, We are reaching out to inform you that we are actively addressing the MFA (Multi-Factor Authentication) concerns impacting our Field Service Edge services. Our dedicated team is tirelessly working to rectify this matter at the earliest opportunity. Your patience during this process is greatly valued, and we are committed to providing you with regular updates until the issue is fully resolved. We sincerely apologize for any inconvenience caused. Thank you for your understanding. Warm regards, Click Support Team
- resolved Jun 01, 2024, 11:13 AM UTC
Dear Customer, We are pleased to inform you that the issue related to the MFA (Multi-Factor Authentication) has been resolved. All services are now running as expected. If you encounter any further issues or have any additional questions, please don't hesitate to reach out to us at " [email protected] " or log a support case with us. Thank you all for your patience and understanding. Best regards, Click Support