Click experienced a minor incident on August 13, 2024 affecting Schedule and Integration and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2024, 03:36 PM UTC
We are currently looking into potential availability issues with our Field Service Edge (FSE) services, which are affecting integration. Our team is actively investigating the situation, and we will update you as soon as it is resolved. We apologize for any inconvenience this may cause
- identified Aug 13, 2024, 04:27 PM UTC
We have identified potential availability issues with our Field Service Edge (FSE) services that are currently affecting Integration services. Our team is actively working on the situation. We will provide updates as we work toward resolving the issue. Thank you for your patience.
- resolved Aug 13, 2024, 06:06 PM UTC
We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.
- postmortem Sep 04, 2024, 08:13 AM UTC
Root Cause Analysis Report for this incident is available here: [RCA - August 13th, 2024 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-August-8th-13th-14th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.