Click experienced a minor incident on August 14, 2024 affecting Schedule and Integration and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2024, 01:22 PM UTC
We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.
- resolved Aug 14, 2024, 04:29 PM UTC
We are pleased to inform you that the performance issues with our Field Service Edge (FSE) services, which affected the services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience.
- postmortem Sep 04, 2024, 08:15 AM UTC
Root Cause Analysis Report for this incident is available here: [RCA - August 13th, 2024 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-August-8th-13th-14th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.