Click experienced a major incident on January 3, 2025 affecting Integration, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2025, 11:51 AM UTC
We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.
- resolved Jan 03, 2025, 01:56 PM UTC
We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.
- postmortem Jan 16, 2025, 10:08 AM UTC
Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.