Click experienced a notice incident on April 24, 2025 affecting ClickAccess - Customer Community and Schedule and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2025, 12:59 PM UTC
We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.
- resolved Apr 24, 2025, 02:25 PM UTC
Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team