CleverTap Outage History

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CleverTap had 8 outages in the last 2 years totaling 10h 25m of downtime — averaging 0.3 incidents per month.

There were 8 CleverTap outages since September 16, 2024 totaling 10h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clevertap.com

Critical July 16, 2026

Data Ingestion Global Outage

Detected by Pingoru
Jul 16, 2026, 08:59 AM UTC
Resolved
Jul 16, 2026, 01:15 PM UTC
Duration
4h 16m
Affected: API IngestionAPI IngestionAPI IngestionAPI IngestionAPI IngestionSDK IngestionSDK IngestionSDK IngestionSDK IngestionSDK IngestionAPI IngestionSDK Ingestion
Timeline · 7 updates
  1. identified Jul 16, 2026, 08:59 AM UTC

    Ingestion across all our regions is currently impacted due to issues at AWS CloudFront. We are working with AWS and also on alternate ways to get ingestion back up. Please expect an update in the next hour.

  2. identified Jul 16, 2026, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 16, 2026, 10:30 AM UTC

    We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.

  4. identified Jul 16, 2026, 11:09 AM UTC

    Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.

  5. monitoring Jul 16, 2026, 11:32 AM UTC

    Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started on all the endpoints. We are monitoring the performance on all the endpoints at the moment.

  6. monitoring Jul 16, 2026, 11:54 AM UTC

    Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.

  7. resolved Jul 16, 2026, 01:15 PM UTC

    The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.

Read the full incident report →

Notice October 30, 2025

Journey Segment Module Outage

Detected by Pingoru
Oct 30, 2025, 06:30 PM UTC
Resolved
Oct 30, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 03, 2025, 08:53 AM UTC

    There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

Read the full incident report →

Major October 8, 2025

Partial Outage on EU region

Detected by Pingoru
Oct 08, 2025, 05:06 AM UTC
Resolved
Oct 08, 2025, 05:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2025, 05:06 AM UTC

    Oct 7, 22:06 PDT Resolved - This incident has been resolved and all our systems are working as expected. Oct 7, 21:42 PDT Monitoring - All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident. Oct 7, 21:30 PDT Investigating - We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

Read the full incident report →

Major May 14, 2025

Outage on EU region

Detected by Pingoru
May 14, 2025, 11:17 AM UTC
Resolved
May 14, 2025, 02:55 PM UTC
Duration
3h 37m
Affected: API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports
Timeline · 5 updates
  1. investigating May 14, 2025, 11:17 AM UTC

    We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.

  2. identified May 14, 2025, 11:35 AM UTC

    We have identified the issue and are working on the fix. Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.

  3. investigating May 14, 2025, 12:30 PM UTC

    The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.

  4. monitoring May 14, 2025, 02:22 PM UTC

    We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.

  5. resolved May 14, 2025, 02:55 PM UTC

    The incident has been resolved and all the systems are back to normal.

Read the full incident report →

Minor April 22, 2025

Partial Outage on SG region

Detected by Pingoru
Apr 22, 2025, 08:08 AM UTC
Resolved
Apr 22, 2025, 09:05 AM UTC
Duration
57m
Affected: API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports
Timeline · 3 updates
  1. investigating Apr 22, 2025, 08:08 AM UTC

    We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

  2. monitoring Apr 22, 2025, 09:02 AM UTC

    Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

  3. resolved Apr 22, 2025, 09:05 AM UTC

    The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

Read the full incident report →

Minor December 12, 2024

Partial outage on EU region

Detected by Pingoru
Dec 12, 2024, 11:09 AM UTC
Resolved
Dec 12, 2024, 12:25 PM UTC
Duration
1h 16m
Affected: API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports
Timeline · 3 updates
  1. investigating Dec 12, 2024, 11:09 AM UTC

    We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

  2. identified Dec 12, 2024, 11:44 AM UTC

    We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.

  3. resolved Dec 12, 2024, 12:25 PM UTC

    The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.

Read the full incident report →

Minor September 16, 2024

Some of our users are not able to login on EU1 due to underlying Cloudflare issue

Detected by Pingoru
Sep 16, 2024, 05:07 AM UTC
Resolved
Sep 16, 2024, 05:25 AM UTC
Duration
17m
Affected: Dashboard Reports
Timeline · 2 updates
  1. monitoring Sep 16, 2024, 05:07 AM UTC

    Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard. Campaigns/exports/ingestion is working as normal. We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now. We will update this incident shortly.

  2. resolved Sep 16, 2024, 05:25 AM UTC

    We have bypassed Cloudflare for now and dashboard logins are working fine. Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.

Read the full incident report →