CleverTap experienced a major incident on October 8, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 08, 2025, 05:06 AM UTC
Oct 7, 22:06 PDT Resolved - This incident has been resolved and all our systems are working as expected. Oct 7, 21:42 PDT Monitoring - All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident. Oct 7, 21:30 PDT Investigating - We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.