CleverTap experienced a critical incident on July 16, 2026 affecting API Ingestion and API Ingestion and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 08:59 AM UTC
Ingestion across all our regions is currently impacted due to issues at AWS CloudFront. We are working with AWS and also on alternate ways to get ingestion back up. Please expect an update in the next hour.
- identified Jul 16, 2026, 09:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 16, 2026, 10:30 AM UTC
We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.
- identified Jul 16, 2026, 11:09 AM UTC
Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.
- monitoring Jul 16, 2026, 11:32 AM UTC
Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started on all the endpoints. We are monitoring the performance on all the endpoints at the moment.
- monitoring Jul 16, 2026, 11:54 AM UTC
Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.
- resolved Jul 16, 2026, 01:15 PM UTC
The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.