CleverTap Outage History

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CleverTap had 4 outages in the last 2 years totaling 4h 16m of downtime — averaging 0.2 incidents per month.

There were 4 CleverTap outages since October 8, 2025 totaling 4h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clevertap.com

Critical July 16, 2026

Data Ingestion Global Outage

Detected by Pingoru
Jul 16, 2026, 08:59 AM UTC
Resolved
Jul 16, 2026, 01:15 PM UTC
Duration
4h 16m
Affected: API IngestionAPI IngestionAPI IngestionAPI IngestionAPI IngestionSDK IngestionSDK IngestionSDK IngestionSDK IngestionSDK IngestionAPI IngestionSDK Ingestion
Timeline · 7 updates
  1. identified Jul 16, 2026, 08:59 AM UTC

    Ingestion across all our regions is currently impacted due to issues at AWS CloudFront. We are working with AWS and also on alternate ways to get ingestion back up. Please expect an update in the next hour.

  2. identified Jul 16, 2026, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 16, 2026, 10:30 AM UTC

    We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.

  4. identified Jul 16, 2026, 11:09 AM UTC

    Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.

  5. monitoring Jul 16, 2026, 11:32 AM UTC

    Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started on all the endpoints. We are monitoring the performance on all the endpoints at the moment.

  6. monitoring Jul 16, 2026, 11:54 AM UTC

    Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.

  7. resolved Jul 16, 2026, 01:15 PM UTC

    The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.

Read the full incident report →

Notice October 30, 2025

Journey Segment Module Outage

Detected by Pingoru
Oct 30, 2025, 06:30 PM UTC
Resolved
Oct 30, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 03, 2025, 08:53 AM UTC

    There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

Read the full incident report →

Major October 8, 2025

Partial Outage on EU region

Detected by Pingoru
Oct 08, 2025, 05:06 AM UTC
Resolved
Oct 08, 2025, 05:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2025, 05:06 AM UTC

    Oct 7, 22:06 PDT Resolved - This incident has been resolved and all our systems are working as expected. Oct 7, 21:42 PDT Monitoring - All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident. Oct 7, 21:30 PDT Investigating - We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

Read the full incident report →