Resolved after 25 minutes, affecting Platform availability and Mail delivery and 1 more, on March 10, 2022.
We resolved the issue. A string of unfortunate events let to a lot of traffic in one of our key database services which led to a total outage of that database. We implemented some changes to prevent such events from happening in the future.
Affected components
Update timeline
- identified Mar 10, 2022, 10:41 AM UTC
We identified a problem with our infrastructure which today led to an outage of mail delivery and backend availability. We are working on resolving the issue. Right now mailings could be delayed up to 2-3 hours. No mailings are canceled, we are sorry for the inconvenience.
- identified Mar 10, 2022, 10:46 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 10, 2022, 10:57 AM UTC
We fixed the underlying issue and are monitoring the solution. All services are available again and delayed mailings are scheduled to be send as soon as possible. We thank you for your patience and understanding.
- resolved Mar 10, 2022, 11:06 AM UTC
We resolved the issue. A string of unfortunate events let to a lot of traffic in one of our key database services which led to a total outage of that database. We implemented some changes to prevent such events from happening in the future.
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