cleverbridge Outage History

Earlier today between 18:45 CET and 20:45 CET, we observed an increased number of request timeouts from some geographic regions affecting access to our platform. The issue was caused by a temporary surge in traffic at an upstream service provider, which led to intermittent connectivity problems for some clients and end users. Our platform infrastructure itself remained operational throughout the event. Once the elevated traffic at the upstream provider subsided, service returned to normal levels without further action required. We continue to monitor the situation closely to ensure ongoing platform stability.

The data refresh is now up to date, and all pipelines are running according to the schedule.

The data refresh is now up to date, and all pipelines are running according to the schedule.

Between 06:04 and 06:29 AM CEST this morning, we experienced a network issue that affected platform availability. During this time, clients and customers worldwide may have encountered slow loading times or timeouts when accessing carts or APIs. Order processing was also impacted. The issue was resolved by 06:29 AM CEST, and we are continuing to investigate the root cause to prevent it from recurring.

Our processing of orders was negatively impacted from at around 6:37 PM UTC until 7:17 PM UTC. During that time order processing was delayed up to several minutes. At no time accepting orders was impacted.

This incident has been resolved, situation is back to normal. We see systems performing normal again. We apologize for any inconvenience.

Workaround was rolled back. Issue resolved.

This incident has been resolved. We no longer see any anomalies in traffic routing or round trip times. Cart loading performance is back to normal since approx. 9:50 UTC.