cleverbridge incident

Data Refresh Delay Caused by Upstream Data Delivery Disruption

Notice Resolved View vendor source →

cleverbridge experienced a notice incident on October 2, 2025, lasting 20h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 09:51 AM UTC
Resolved
Oct 03, 2025, 06:30 AM UTC
Duration
20h 39m
Detected by Pingoru
Oct 02, 2025, 09:51 AM UTC

Update timeline

  1. investigating Oct 02, 2025, 09:51 AM UTC

    We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC. Due to that, we are experiencing a data refresh delay. Affected: - Snowflake data sharing - All Analytics Dashboards and Report Builder in SCM We appreciate your patience and will keep you updated once the data is fully available.

  2. identified Oct 02, 2025, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Oct 02, 2025, 08:07 PM UTC

    We are currently investigating this issue.

  4. resolved Oct 03, 2025, 06:30 AM UTC

    The data refresh is now up to date, and all pipelines are running according to the schedule.