cleverbridge Outage History

cleverbridge is up right now

cleverbridge had 5 outages in the last 2 years totaling 39h 19m of downtime — averaging 0.2 incidents per month.

There were 5 cleverbridge outages since June 3, 2025 totaling 39h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cleverbridge.com

Major March 6, 2026

Increased Request Timeouts

Detected by Pingoru
Mar 06, 2026, 06:45 PM UTC
Resolved
Mar 06, 2026, 08:00 PM UTC
Duration
1h 15m
Timeline · 1 update
  1. resolved Mar 06, 2026, 08:23 PM UTC

    Earlier today between 18:45 CET and 20:45 CET, we observed an increased number of request timeouts from some geographic regions affecting access to our platform. The issue was caused by a temporary surge in traffic at an upstream service provider, which led to intermittent connectivity problems for some clients and end users. Our platform infrastructure itself remained operational throughout the event. Once the elevated traffic at the upstream provider subsided, service returned to normal levels without further action required. We continue to monitor the situation closely to ensure ongoing platform stability.

Read the full incident report →

Notice October 2, 2025

Data Refresh Delay Caused by Upstream Data Delivery Disruption

Detected by Pingoru
Oct 02, 2025, 09:51 AM UTC
Resolved
Oct 03, 2025, 06:30 AM UTC
Duration
20h 39m
Timeline · 4 updates
  1. investigating Oct 02, 2025, 09:51 AM UTC

    We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC. Due to that, we are experiencing a data refresh delay. Affected: - Snowflake data sharing - All Analytics Dashboards and Report Builder in SCM We appreciate your patience and will keep you updated once the data is fully available.

  2. identified Oct 02, 2025, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Oct 02, 2025, 08:07 PM UTC

    We are currently investigating this issue.

  4. resolved Oct 03, 2025, 06:30 AM UTC

    The data refresh is now up to date, and all pipelines are running according to the schedule.

Read the full incident report →

Minor June 6, 2025

Analytics data refresh delay caused by upstream data delivery disruption

Detected by Pingoru
Jun 06, 2025, 09:38 AM UTC
Resolved
Jun 06, 2025, 06:26 PM UTC
Duration
8h 48m
Timeline · 2 updates
  1. monitoring Jun 06, 2025, 09:38 AM UTC

    We are currently experiencing a delay in data refresh due to an upstream data delivery incident that was identified and resolved earlier today. Affected Areas: - Analytical Dashboards in SCM - Snowflake Data Sharing The root cause was traced by the infrastructure team and has already been resolved. However, the incident impacted downstream data processing pipelines, delaying the full refresh. Full data refresh is expected to be completed by 21:00 UTC.

  2. resolved Jun 06, 2025, 06:26 PM UTC

    The data refresh is now up to date, and all pipelines are running according to the schedule.

Read the full incident report →

Major June 3, 2025

Platform network issue

Detected by Pingoru
Jun 03, 2025, 08:06 AM UTC
Resolved
Jun 03, 2025, 04:04 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2025, 08:06 AM UTC

    Between 06:04 and 06:29 AM CEST this morning, we experienced a network issue that affected platform availability. During this time, clients and customers worldwide may have encountered slow loading times or timeouts when accessing carts or APIs. Order processing was also impacted. The issue was resolved by 06:29 AM CEST, and we are continuing to investigate the root cause to prevent it from recurring.

Read the full incident report →