cleverbridge Outage History

cleverbridge is up right now

cleverbridge had 9 outages in the last 2 years totaling 52h 52m of downtime — averaging 0.4 incidents per month.

There were 9 cleverbridge outages since January 31, 2025 totaling 52h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cleverbridge.com

Minor September 15, 2026

Partially degraded cart loading performance

Detected by Pingoru
Sep 15, 2026, 09:47 AM UTC
Resolved
Sep 15, 2026, 01:36 PM UTC
Duration
3h 48m
Timeline · 7 updates
  1. investigating Sep 15, 2026, 09:47 AM UTC

    We're investigating a performance issues which affects cart loading times from some geographic locations. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.

  2. investigating Sep 15, 2026, 10:00 AM UTC

    We see cart loading performance improving to normal response times for some affected regions. We are still further investigating the issue.

  3. investigating Sep 15, 2026, 10:09 AM UTC

    After initially stabilizing, we are now seeing a recurrence of the issue affecting some geographic regions. We are actively investigating and will provide a further update asap.

  4. identified Sep 15, 2026, 10:46 AM UTC

    We have identified the underlying cause as a routing issue and are actively working on a fix. We will provide a further update asap or as soon as the fix has been applied.

  5. identified Sep 15, 2026, 12:27 PM UTC

    We have not observed any service interruptions in over an hour. A fix has been applied that we believe resolves the underlying issue. We will provide a further update, or close this incident, once we're confident it's fully resolved.

  6. monitoring Sep 15, 2026, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 15, 2026, 01:36 PM UTC

    This incident has been resolved. We no longer see any anomalies in traffic routing or round trip times. Cart loading performance is back to normal.

Read the full incident report →

Major March 6, 2026

Increased Request Timeouts

Detected by Pingoru
Mar 06, 2026, 06:45 PM UTC
Resolved
Mar 06, 2026, 08:00 PM UTC
Duration
1h 15m
Timeline · 1 update
  1. resolved Mar 06, 2026, 08:23 PM UTC

    Earlier today between 18:45 CET and 20:45 CET, we observed an increased number of request timeouts from some geographic regions affecting access to our platform. The issue was caused by a temporary surge in traffic at an upstream service provider, which led to intermittent connectivity problems for some clients and end users. Our platform infrastructure itself remained operational throughout the event. Once the elevated traffic at the upstream provider subsided, service returned to normal levels without further action required. We continue to monitor the situation closely to ensure ongoing platform stability.

Read the full incident report →

Notice October 2, 2025

Data Refresh Delay Caused by Upstream Data Delivery Disruption

Detected by Pingoru
Oct 02, 2025, 09:51 AM UTC
Resolved
Oct 03, 2025, 06:30 AM UTC
Duration
20h 39m
Timeline · 4 updates
  1. investigating Oct 02, 2025, 09:51 AM UTC

    We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC. Due to that, we are experiencing a data refresh delay. Affected: - Snowflake data sharing - All Analytics Dashboards and Report Builder in SCM We appreciate your patience and will keep you updated once the data is fully available.

  2. identified Oct 02, 2025, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Oct 02, 2025, 08:07 PM UTC

    We are currently investigating this issue.

  4. resolved Oct 03, 2025, 06:30 AM UTC

    The data refresh is now up to date, and all pipelines are running according to the schedule.

Read the full incident report →

Minor June 6, 2025

Analytics data refresh delay caused by upstream data delivery disruption

Detected by Pingoru
Jun 06, 2025, 09:38 AM UTC
Resolved
Jun 06, 2025, 06:26 PM UTC
Duration
8h 48m
Timeline · 2 updates
  1. monitoring Jun 06, 2025, 09:38 AM UTC

    We are currently experiencing a delay in data refresh due to an upstream data delivery incident that was identified and resolved earlier today. Affected Areas: - Analytical Dashboards in SCM - Snowflake Data Sharing The root cause was traced by the infrastructure team and has already been resolved. However, the incident impacted downstream data processing pipelines, delaying the full refresh. Full data refresh is expected to be completed by 21:00 UTC.

  2. resolved Jun 06, 2025, 06:26 PM UTC

    The data refresh is now up to date, and all pipelines are running according to the schedule.

Read the full incident report →

Major June 3, 2025

Platform network issue

Detected by Pingoru
Jun 03, 2025, 08:06 AM UTC
Resolved
Jun 03, 2025, 04:04 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2025, 08:06 AM UTC

    Between 06:04 and 06:29 AM CEST this morning, we experienced a network issue that affected platform availability. During this time, clients and customers worldwide may have encountered slow loading times or timeouts when accessing carts or APIs. Order processing was also impacted. The issue was resolved by 06:29 AM CEST, and we are continuing to investigate the root cause to prevent it from recurring.

Read the full incident report →

Notice April 29, 2025

Degraded order processing performance

Detected by Pingoru
Apr 29, 2025, 07:30 PM UTC
Resolved
Apr 29, 2025, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 30, 2025, 08:35 AM UTC

    Our processing of orders was negatively impacted from at around 6:37 PM UTC until 7:17 PM UTC. During that time order processing was delayed up to several minutes. At no time accepting orders was impacted.

Read the full incident report →

Minor April 2, 2025

Degraded credit card authentication

Detected by Pingoru
Apr 02, 2025, 01:02 PM UTC
Resolved
Apr 02, 2025, 03:11 PM UTC
Duration
2h 8m
Timeline · 5 updates
  1. investigating Apr 02, 2025, 01:02 PM UTC

    We're investigating performance issues with our 3DS authentication service. We're doing everything possible to identify and work closely with our partners to resolve these issues. We apologize for any inconvenience.

  2. investigating Apr 02, 2025, 01:53 PM UTC

    We are still investigating this issue to identify root cause.

  3. identified Apr 02, 2025, 02:50 PM UTC

    We have identified the root cause of the issue and are working on a fix.

  4. monitoring Apr 02, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 02, 2025, 03:11 PM UTC

    This incident has been resolved, situation is back to normal. We see systems performing normal again. We apologize for any inconvenience.

Read the full incident report →

Minor March 1, 2025

Local network connectivity issue

Detected by Pingoru
Mar 01, 2025, 01:26 AM UTC
Resolved
Mar 01, 2025, 09:02 AM UTC
Duration
7h 35m
Timeline · 5 updates
  1. investigating Feb 28, 2025, 11:51 PM UTC

    We are investing a regional network connectivity issue that is currently negatively impacting pages loads from some regions.

  2. investigating Feb 28, 2025, 11:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 01, 2025, 01:26 AM UTC

    We implemented a workaround to the issue and are waiting for the upstream provider to solve the root cause.

  4. monitoring Mar 01, 2025, 09:01 AM UTC

    The upstream provider confirmed resolution of the problem.

  5. resolved Mar 01, 2025, 09:02 AM UTC

    Workaround was rolled back. Issue resolved.

Read the full incident report →