cleverbridge incident
Partially degraded cart loading performance
cleverbridge experienced a minor incident on September 15, 2026, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 15, 2026, 09:47 AM UTC
We're investigating a performance issues which affects cart loading times from some geographic locations. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.
- investigating Sep 15, 2026, 10:00 AM UTC
We see cart loading performance improving to normal response times for some affected regions. We are still further investigating the issue.
- investigating Sep 15, 2026, 10:09 AM UTC
After initially stabilizing, we are now seeing a recurrence of the issue affecting some geographic regions. We are actively investigating and will provide a further update asap.
- identified Sep 15, 2026, 10:46 AM UTC
We have identified the underlying cause as a routing issue and are actively working on a fix. We will provide a further update asap or as soon as the fix has been applied.
- identified Sep 15, 2026, 12:27 PM UTC
We have not observed any service interruptions in over an hour. A fix has been applied that we believe resolves the underlying issue. We will provide a further update, or close this incident, once we're confident it's fully resolved.
- monitoring Sep 15, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 01:36 PM UTC
This incident has been resolved. We no longer see any anomalies in traffic routing or round trip times. Cart loading performance is back to normal.