Clerk.io experienced a major incident on January 14, 2026 affecting API (api.clerk.io) and Services (Search) and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
API (api.clerk.io)Services (Search)Services (Recommendations)Services (Chat)Services (Email)Website's (my.clerk.io)
Update timeline
- investigating Jan 14, 2026, 10:48 AM UTC
We are currently experiencing an API outage caused by issues with one of our databases. The root cause has been identified, and our team is actively working on resolving the problem. We will provide updates as progress is made.
- resolved Jan 14, 2026, 10:52 AM UTC
The issue has been resolved, and the API is fully operational again. We are currently reviewing the incident and implementing measures to prevent such incidents from happening in the future.