Clay experienced a minor incident on May 23, 2026 affecting Clay service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 07:50 PM UTC
We're currently investigating reports of web scraping failures when using AI actions in Clay. While cells completely successfully, they sometimes include error messages like "Error using the website scrape tool" in the response. We'll be sharing updates as soon as we have more information.
- identified May 22, 2026, 08:23 PM UTC
We've identified an issue leading to the scraping errors in AI columns, and are working on a fix. We'll share more updates as we progress to a resolution.
- monitoring May 22, 2026, 09:14 PM UTC
We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.
- identified May 22, 2026, 11:10 PM UTC
We've identified the issue and are currently working on a fix.
- monitoring May 22, 2026, 11:32 PM UTC
We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.
- resolved May 23, 2026, 12:04 AM UTC
We’ve fully resolved the issue. Impacted rows will need to be re-run.