Classy experienced a minor incident on January 1, 2023 affecting Campaign & Fundraising Pages, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Campaign & Fundraising Pages
Update timeline
- investigating Jan 01, 2023, 06:45 PM UTC
We are currently investigating an issue causing increased page load times on campaign and fundraising pages.
- identified Jan 01, 2023, 06:59 PM UTC
We have identified the issue is being caused by one of our donation matching services, Double the Donation. Donation matching for accounts using Double the Donation is also impacted at this time
- monitoring Jan 01, 2023, 08:01 PM UTC
We are seeing a restoration in services with Double the Donation, causing page loads and donation matching to return to normal. We are continuing to monitor the situation to ensure full availability.
- resolved Jan 01, 2023, 08:31 PM UTC
This incident has been resolved.