Classy incident

Increased Error Rates and Declines Processing Discover Card Payments

Minor Resolved View vendor source →

Classy experienced a minor incident on February 6, 2023 affecting Braintree and Braintree PayPal Processing and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 09:45 PM UTC
Resolved
Feb 06, 2023, 11:05 PM UTC
Duration
1h 20m
Detected by Pingoru
Feb 06, 2023, 09:45 PM UTC

Affected components

BraintreeBraintree PayPal ProcessingStripe

Update timeline

  1. identified Feb 06, 2023, 09:45 PM UTC

    Starting from 19:08 UTC, Classy has received reports of issues and declines for Discover charges, as a result of an outage impacting the Discover card network. This outage impacts all payment processors, and our processors are in contact with the card network to resolve the issue.

  2. monitoring Feb 06, 2023, 10:29 PM UTC

    Classy's payment processors and the Discover card network have reported a fix has been implemented, and error rates have begun to return to normal. We are continuing to monitor the situation.

  3. resolved Feb 06, 2023, 11:05 PM UTC

    This incident has been resolved.