Classy incident

Increased Load Time for Classy Manager and Login

Classy experienced a major incident on March 29, 2023 affecting Login & Authentication Service, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started: Mar 29, 2023, 11:14 PM UTC
Resolved: Mar 30, 2023, 01:20 AM UTC
Duration: 2h 6m
Detected by Pingoru: Mar 29, 2023, 11:14 PM UTC

Affected components

Update timeline

investigating Mar 30, 2023, 12:01 AM UTC

Our team is aware that some users may be experiencing increased load times and error rates while attempting to log in or access Classy Manager pages. Our team is currently working to implement a solution to resolve it and expect load times to return to normal shortly. Campaign pages and checkout are operating as expected and we continue to monitor the situation closely.
monitoring Mar 30, 2023, 12:02 AM UTC

We identified a solution and are now seeing load times and login behavior return to normal. We are continuing to monitor the situation to ensure full availability.
resolved Mar 30, 2023, 01:20 AM UTC

This incident has been resolved and we are now seeing full availability for Classy Manager pages.