Classy experienced a minor incident on April 21, 2023 affecting GoFundMe Pro Manager, lasting 8h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2023, 03:14 PM UTC
Our team is aware of an issue with search and reporting in Classy Manager. The team is investigating. This is only a display issue. All transactions, fundraising pages, and data are actively processing. Thank you for your patience while we address this!
- monitoring Apr 21, 2023, 05:39 PM UTC
Our team has implemented a solution to the current display issue within search and reporting in Classy Manager and are actively monitoring the results. We are starting to see transactions in Classy Manager and Activity Feed and newly-created Individual Fundraising appear as expected. Please note, this is a display issue and all transactions and data have continued actively processing without interruption. We continue to monitor the situation closely to ensure a return to full availability.
- monitoring Apr 21, 2023, 07:56 PM UTC
Update: We are actively resyncing all data from this morning (1:00 a.m. - 10:30 a.m. PT) to appear in Classy Manager search and reporting displays. Transactions and data continue to actively process without interruption.
- resolved Apr 21, 2023, 11:37 PM UTC
All data has been successfully re-synced and is displaying in Classy Manager search and reporting as expected.